TERMS AND CONDITIONS

KLF Valeting and detailing Terms & Conditions

Here at KLF Valeting and Detailing we pride ourselves in always producing the highest standard of work possible. All this will be done while minimising any inconvenience possible for you, our clients, and friends.

Please contact us before the booking date if any of our Terms and Conditions may affect your booking.

1. Bookings and payment

1.1 All bookings must be made in advance, either via our website, phone, or social media.

1.2 A non-refundable deposit may be required to secure your appointment (50% of the total cost).

1.3 The remaining balance is due on completion of the service, payable via cash, card, or bank transfer.

1.4 Prices are subject to change depending on vehicle size, condition, and additional work required (you will always be informed before any extra charges are applied).

2. Cancellations and Reschedules

2.1 If you fail to attend your appointment (no-show), the full deposit will be retained.

2.2 We reserve the right to reschedule or cancel bookings due to adverse weather (for mobile services), staff illness, or other unforeseen circumstances.

3. Deposits

3.1 A 50% deposit of the total service cost is required at the time of booking to secure an appointment.

3.2 Deposits are non-refundable under any circumstances. This is to cover time reserved, preparation, and loss of other potential bookings.

3.3 The remaining balance must be paid in full upon completion of the service, unless otherwise agreed in writing.

3.4 If a client needs to reschedule, deposits may be transferred to a new appointment date provided at least 48 hours’ notice is given. Less than 48 hours’ notice may result in the deposit being forfeited.

3.5 Failure to pay a deposit will result in the booking not being confirmed.

4. vehicle condition

4.1 You must disclose any known issues with your vehicle (e.g. leaks, faulty electrics, damaged trim, or paintwork).

4.2 Extremely soiled vehicles (excessive pet hair, mould, heavy staining, etc.) may incur an extra charge or may not be serviceable in one session.

4.3 Personal belongings must be removed before your appointment – we accept no liability for lost or damaged personal items left in the vehicle.

5. Client Responsibilities

5.1 To ensure we can deliver the highest standard of service, clients are responsible for the following:

5.1.1 Vehicle Access: The vehicle must be accessible at the agreed appointment time. For mobile services, you must provide safe parking with adequate space for us to work.

5.1.2 Utilities: For mobile appointments, you must provide access to a water supply and electrical socket unless otherwise agreed in advance.

5.1.3 Vehicle Condition: Please remove all personal belongings and valuables from the vehicle before your appointment. We cannot be held responsible for loss or damage to personal items left inside.

5.1.4 Honest Disclosure: You must inform us of any known issues that could affect our work (e.g. resprayed panels, damaged trims, electrical faults, or leaks).

5.1.5 Timekeeping: You must drop off and collect your vehicle at the agreed times (unit-based services). Late collection may result in storage fees.

5.2 Failure to meet these responsibilities may result in additional charges, delays, or refusal of service.

5.3 Insurance of the Customer’s Vehicle is the Customer’s responsibility at all times. The Supplier does not undertake to insure such Vehicle against loss or damage whilst it is at the Premises. The Supplier will however ensure that the Vehicle is locked at all times.

6. Refusal

6.1 KLF Valeting & Detailing reserves the right to refuse or discontinue service at any time if:

6.1.1 The vehicle’s condition is deemed unsafe, unsanitary (e.g. hazardous waste, excessive mould, infestations, biohazards), or beyond the scope of the booked service.

6.1.2 The work environment for mobile services is unsafe, unsuitable, or does not meet the requirements for adequate space, water, or power supply.

6.1.3 The client behaves in a threatening, abusive, or unreasonable manner towards our staff.

6.1.4 The requested service cannot be carried out without risk of damage to the vehicle or our equipment.

6.1.5 Payment or deposit requirements are not met.

7. Warranty

7.1 All ceramic coatings applied by KLF Valeting and Detailing are carried out using professional-grade products and preparation methods.

7.2 Warranty coverage is subject to the client following correct aftercare and maintenance procedures, which will be provided at the time of service.

7.3 Warranty is limited to product performance (e.g., hydrophobic properties, chemical resistance, gloss retention) and does not cover physical damage such as scratches, stone chips, swirl marks, paint defects, or any issues caused by improper washing methods, neglect, or third-party services.

7.4 Failure to maintain the coating as advised (e.g., regular safe washing, avoidance of automatic car washes, and use of approved aftercare products) will void the warranty.

7.5 Warranty does not cover environmental damage such as bird droppings, tree sap, water spots, or fallout that is not promptly removed.

7.6 Any warranty claims must be inspected in person by KLF Valeting and Detailing before a decision is made.

7.7 Warranty duration may vary depending on the coating package purchased (details provided at booking).

8. Limitation of liability

8.1 While every care is taken, we are not liable for:

8.1.1 Pre-existing damage, scratches, or defects in the paintwork, trim, or glass.

8.1.2 Any issues arising from poor previous repairs, resprays, or aftermarket modifications.

8.1.3 Damage caused by rust, corrosion, or weakened components.

8.2 We are fully insured to work on your vehicle, including public liability and road risk (moving your car on our premises).

9. Acceptance of terms

9.1 By booking a service with KLF Valeting & Detailing, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.